The recognised standard

Unit: Taking Control of Goods

Syllabus Topics

1.    Understand the role of enforcement agents within the enforcement profession.

  • Describe the structure of the enforcement sector.
  • Explain the purpose of the enforcement profession.
  • Explain the role and responsibilities of enforcement agents in accordance with legal requirements.
  • Explain the meaning of commonly used terminology.

2.    Understand the law relevant to enforcement agents.

  • Identify the powers and obligations conferred by relevant Acts and regulations.
  • Identify aspects of human rights legislation that are relevant to enforcement.
  • Identify enforcement agents’ obligations in respect of data protection legislation.
  • State possible consequences of not complying with legislation and regulations.

3.    Understand the practice of taking control of goods.

  • Identify categories of legally exempt goods.
  • Explain enforcement agent’s rights of entry and re-entry.
  • Describe how to deal with common types of ownership and exemption disputes.
  • Explain the process of taking control of goods in accordance with legal and regulatory requirements.

4.    Understand the practice of removal and sale of goods.

  • Explain the process of removal of controlled goods in accordance with legal and regulatory requirements.
  • Explain how to sell controlled goods in accordance with legal and regulatory requirements.
  • Describe the implications of the sale of controlled goods on those involved.

5.    Understand relevant aspects of customer care.

  • Describe how an enforcement agent can deliver good customer care in accordance with national standards.
  • Describe how to deal with vulnerable people in accordance with national standards and regulations.
  • Describe how to handle complaints in accordance with national standards and regulations.

6.    Understand how to manage conflict situations.

  • Assess risks associated with a range of conflict situations.
  • Explain how to reduce risks associated with potential conflict situations.
  • Explain how to defuse conflict situations.