The recognised standard

Unit: Debt Collection Call Handling Practice

Summary

This unit aims to develop knowledge of negotiation and money and debt advice call handling.

We recommend you take the money and Debt Advice Call Handling Practice unit at the same time as by submitting both assignments together you only pay one assessment fee.

Syllabus Topics

  • Be able to handle money and debt advice calls in a professional manner.
  • Be able to reflect on call handling skills in relation to the delivery of money and debt advice.