The recognised standard

Unit: Debt Collection Call Handling Principles

Summary

The unit aims to develop knowledge in debtor call handling.

We recommend you take the Debt Collection Call Handling Practice unit at the same time as by submitting both assignments together you only pay one assessment fee.

Syllabus Topics

  • Know how to plan outbound telephone calls with debtors.
  • Know how to conduct inbound and outbound telephone calls with debtors.
  • Know how to record inbound and outbound telephone calls with debtors.