The recognised standard

Unit: Money and Debt Advice Call Handling Principles

Summary

This unit aims to develop knowledge of negotiation and money and debt advice call handling.

We recommend you take the money and Debt Advice Call Handling Practice unit at the same time as by submitting both assignments together you only pay one assessment fee.

Syllabus Topics

  • Understand how to develop and manage interviews which relate to money and debt advice.
  • Understand how to handle a variety of difficult money and debt advice calls.
  • Understand how to handle caller complaints in relation to money and debt advice.
  • Understand how to negotiate when providing money and debt advice.