The recognised standard

Unit: Telephone Collections

Summary

Understand the principles of telephone collections techniques.  Know how to organise and manage telephone collections calls and demonstrate effective collections based on reflective practice.

Syllabus Topics

  • Understand the principles of telephone communications to resolve cash collections problems in ways that minimise damage to customer goodwill.
  • Know how to organise and manage telephone collections calls.
  • Be able to demonstrate effective telephone collections based on reflective practice.