The recognised standard

Unit: Level 2 Credit Control / Collections

Summary

The unit provides the opportunity for learners to develop essential knowledge and skills in credit control and collections.

Syllabus Topics

  • Know how the principles of credit/collections apply to their role
  • Know the risks related to credit control/collections work
  • Know how to work in a compliant way
  • Know how to ensure excellent service delivery
  • Be able to demonstrate effective credit control/collections based on reflective practice