Advancing the credit profession

Explore our Qualifications

CICM qualifications are Ofqual regulated and available in a range of study options.

We now have combined Credit & Collections qualifications at three levels:

Entry Level: the benchmark for credit controllers, collectors and enforcement agents working in operational roles,
with little or no experience in the profession.

Intermediate: the benchmark for credit controllers, collectors working in senior operational roles.

Advanced: the benchmark for credit and collections management, strategic/managerial level.

The right content and subjects
We offer you and your teams the opportunity to tailor your qualification and learning to fit your needs.  With a selection of awards or units for each level, you can choose to study the areas that fit your role, business or career aspirations.

The right study methods and time commitment
Whether you want to study in groups, at home or online, we offer a wide choice of study options.


Covid-19 Please note that courses towards CICM qualifications continue to run. We have also moved all our in-company face-to face classes online. Find out about your options and how to get started below. We will contact separately anyone who is affected by any special arrangements, contingencies or changes to plans for exams – see updates too in CICM Essentials newsletters.

I want to be qualified in Credit and Collections

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  • I want to be qualified in Money and Debt Advice

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  • I want to be qualified in Enforcement

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