Level 2 Award

The CICM Level 2 Award in Taking Control of Goods covers the knowledge requirement of those seeking certification to act as an enforcement agent. The qualification tests enforcement law and knowledge about taking control of goods regulations and best practice including understanding about customer care, particularly those in vulnerable circumstance, and conflict management.


The CICM Level 2 Award in Taking Control of Goods is Ofqual recognised and approved by the Ministry of Justice and Skills for Security to meet the certification requirements of enforcement agents.

Why do I need to take the qualification?

You need to hold a recognised qualification in order to apply for or renew a certificate to act as an enforcement agent (bailiff) under the detailed Regulations issued in 2013 and 2014 of the Tribunals Courts & Enforcement Act 2007.

What will I learn?

The course covers six areas:
    The role of an enforcement agent
    The law surrounding enforcement
    Taking control of goods
    Removal and sale of goods
    Customer care and the national standards
    Conflict management

What will I gain?

You will gain an award which meets the qualification requirements of enforcement agents. You will need to show this when you apply and renew your enforcement agent (bailiff) certificate.

Who is it for?

Enforcement agents and people associated with enforcement work who require certification from the Ministry of Justice and Skills for Security.

What will it cost?

You must register as a Studying Member of the CICM.  The CICM online learning package is now included as part of your CICM registration.

The qualifying exam costs £98 payable directly to Pearson VUE at the time of booking your exam.

How is the qualification assessed?

The one-hour qualifying exam involves 60 multiple choice questions and the pass mark is 75%.  To view a sample of the questions click here

CICM understands that time is money and so runs online qualifying exams monthly in many towns and cities throughout the UK to reduce work downtime. You can find an appointment at any Pearson Vue testing centre at a convenient time, such as before or after work and will receive results on the day. If you are successful, CICM will send you a qualification certificate the following week. 

Do you have any support packages?

Yes, CICM has partnered with the High Court Enforcement Officers Association (HCEOA), the Local Authority Civil Enforcement Forum (LACEF) and the Certified Enforcement Agents Association (CEAA) to develop a cost-effective way for enforcement agents to update on enforcement law and best practice, regardless of how they initially qualified or their area of work. 
The learning package includes a fully revised Taking Control of Goods Guidance booklet which is relevant for every enforcement agent and has simply explained answers to main questions. The benefits are that enforcement agents can update their knowledge anytime, anywhere and produce a CPD Certificate which could be used to prove continuous professional development to a judge. 

The package’s 60 multiple choice questions are perfect too for enforcement agents preparing for the Taking Control of Goods qualification which is required when first applying for a certificate to act as an enforcement agent.

How do I book the exam?

Book your online assessment with our partners Pearson VUE.  Assessment is by computer-based multiple-choice exams held in centres in most towns and cities throughout the UK. Please click here to find your most convenient centre.  
You will be able to book online your appointment at a Pearson VUE centre up to three months in advance either by contacting Pearson VUE on 0161 855 7328 or via the Pearson VUE website – you will need your CICM registration number and a credit or debit card to pay for your exam.

Please remember that availability at testing centres reduces the later you leave it.   

Please allow at least 48 hours for your CICM registartion to be processed before booking online.

When can I take the exam?

You can book your exam up to three months in advance, click here to see the dates available.

Can I get exemptions from units?

No, you cannot gain an exemption.

Do I have to prove my continuous professional development?

Yes, when you apply every two years for a certificate to act as an enforcement agent you have to prove to the judge that you are a fit and proper person and have sufficient knowledge of the law of debt enforcement. As a result you must enclose copies of your qualification certificate and other evidence of continuous professional development. An effective way to do this is to revise your knowledge using the above Taking Control of Goods learning package and print a CPD Certificate once you pass the multiple choice test.

Would CICM membership support my continuous professional development?

Yes, because you would receive regular updates and access to relevant free or heavily discounted events, webinars and other learning resources. CICM has an additional CPD scheme where you can record all learning you have completed, regardless of the activity, and CICM will certificate your CPD records free of charge. 

CICM affiliate membership fees are low and are tax deductible because CICM is on HM Revenue and Customs’ (HMRC) list of professional bodies and learned societies.

Next steps

1) Register as an CICM Studying Member 

2) Request login details for our learning package.  Please click here for details.

3) Book your online assessment with our partners Pearson VUE.  To book your exam, please contact Pearson VUE on T: +44 (0)161 855 7328 or via the Pearson VUE website.  Please note you must have registered with the CICM before you can book your exam.