Award: Customer Relations and Cash Collection
Summary
Understand the principles of effective customer relations management to resolve cash collection problems that minimise damage to customer goodwill. Demonstrate effective relationship management based on reflective practice.
Syllabus Topics
- Understand the principles of effective customer relations management to resolve cash collection problems in ways that minimise damage to customer goodwill.
- Know how to organise and manage relationships in cash collection.
- Be able to demonstrate effective relationship management in relation to cash collection based on reflective practice.
Where to study
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Credits: 6Email
CICM Credit AcademyTelephone
01780 722 907 -
Credits: 6Email
CICM Credit AcademyTelephone
01780 722 909 -
Credits: 6Email
CICM Credit AcademyTelephone
01780 722 907