Award: Customer Relations and Cash Collection

Summary

Understand the principles of effective customer relations management to resolve cash collection problems that minimise damage to customer goodwill.  Demonstrate effective relationship management based on reflective practice.

Syllabus Topics

• Understand the principles of effective customer relations management to resolve cash collection problems in ways that minimise damage to customer goodwill.
• Know how to organise and manage relationships in cash collection.
• Be able to demonstrate effective relationship management in relation to cash collection based on reflective practice.