Members Login

Forgotten Username or Password?

Close

Founder member of FECMA

Advancing the credit profession

Award: Debt Collection Call Handling Principles

Summary

The unit aims to develop knowledge in debtor call handling.

We recommend you take the Debt Collection Call Handling Practice unit at the same time as by submitting both assignments together you only pay one assessment fee.

Assessment

Written assignment

Date: Submission in Jan, June or Oct

Price: £88 (Submit assignments for principles and practice together and only pay one assessment fee)

CICM Study Text

For October 2018 Exams
CICM Debt Collection study guide; Oakham.

Recommended Wider Reading

Bullivant, G (2010) Credit Management 6th Edition ISBN: 9780566088438

Pass Marks

30 to 49% Level 2 Pass, >50% Level 3 Pass

Learner Guidance

Guide to completing and submitting an assignment

Moderator feedback for this unit

Register with CICM

To take our exams you must first register with CICM 

Syllabus Topics

  • Know how to plan outbound telephone calls with debtors.
  • Know how to conduct inbound and outbound telephone calls with debtors.
  • Know how to record inbound and outbound telephone calls with debtors.
Where to study