Advancing the credit profession

Award: Debt Collection Negotiation Practice


The unit aims to develop skills in debt collection negotiation.

We recommend you take the Debt Collection Negotiation Principles unit at the same time as by submitting both assignments together you only pay one assessment fee.

Syllabus Topics

  • Be able to make contact with the debtor in an effective and appropriate way.
  • Be able to establish if a debtor is able to make full and immediate payment.
  • Be able to record and where appropriate, investigate disputes.
  • Be able to negotiate repayment solutions.