Advancing the credit profession

Award: Debt Collection Negotiation Principles


The unit aims to develop knowledge of debt collection negotiation.

We recommend you take the Debt Collection Negotiating Practice unit at the same time as by submitting both assignments together you only pay one assessment fee.

Syllabus Topics

  • Know how to make contact with the debtor in an effective and appropriate way.
  • Understand the impact of a debtor’s profile on the collection process.
  • Know how to record and where appropriate, investigate any disputes.
  • Know how to negotiate repayment solutions.