Award: Process Improvement

Summary

The unit aims to develop the ability to monitor, review and improve business processes in own area of responsibility.

Syllabus Topics

• Benefits and potential difficulties associated with business process management
• Lean Six Sigma, Streamlined Process Improvement (SPI) and Continuous Improvement methodologies
• Use of tools and techniques to identify areas for improvement including value stream mapping, statistical process control and the DMAIC problem solving process.
• Critical business processes and preliminary boundaries
• Creation of process improvement team and project plan including reporting
• Mapping and documenting current business processes including employee observations and process walk-through
• Cost, cycle time and output analysis
• Remove non-value-adding process steps through leaning, cleaning and greening
• Selecting best-value future-state solutions
• Validation and verification of changed process.
• In-process measurement and feedback systems
• Implementation plans including change effect measurements and continuous improvement, with consideration of the implementation, review and communication of strategy
• SWOT construction and analysis.