Advancing the credit profession

Award: Process Improvement

Summary

The unit aims to develop the ability to monitor, review and improve business processes in own area of responsibility.

Syllabus Topics

  • Benefits and potential difficulties associated with business process management
  • Lean Six Sigma, Streamlined Process Improvement (SPI) and Continuous Improvement methodologies
  • Use of tools and techniques to identify areas for improvement including value stream mapping, statistical process control and the DMAIC problem solving process.
  • Critical business processes and preliminary boundaries
  • Creation of process improvement team and project plan including reporting
  • Mapping and documenting current business processes including employee observations and process walk-through
  • Cost, cycle time and output analysis
  • Remove non-value-adding process steps through leaning, cleaning and greening
  • Selecting best-value future-state solutions
  • Validation and verification of changed process.
  • In-process measurement and feedback systems
  • Implementation plans including change effect measurements and continuous improvement, with consideration of the implementation, review and communication of strategy
  • SWOT construction and analysis.

  • Method

    In-company Training

    Location
    Virtual / Face-to-face
    Start Date
    Flexible
    Price
    POA
    Telephone
    +441780722900
  • Method

    Home Study (Coach Supported)

    Location
    Home
    Start Date
    Flexible
    Price
    TBC
    Telephone
    +441780722900
  • Method

    Independent Home study (unsupported)

    Location
    Home
    Start Date
    Flexible
    Price
    Study text required £45 + Postage and £25 Knowledge Test Questions + VAT
    Telephone
    +441780722900
  • Method

    Virtual classroom

    Location
    Virtual
    Start Date
    TBC For further information on forthcoming classes please contact CICM.
    Price
    TBC
    Telephone
    +441780722900
  • Method

    Face to Face / Virtual (Saturdays)

    Location
    Milton Keynes or Virtually
    Start Date
    Saturday
    Price
    £750
    Telephone
    01908885133