Advancing the credit profession

Award: Strategic Planning

Summary

The unit aims to develop the ability to map the environment in which a business operates and benchmark operational performance in a way which raises strategic planning and communication skills. 

Syllabus Topics

  • Information sources, e.g. business report, industry regulator, league table, intranet, press report, competitor data.
  • PESTEL construction and analysis.
  • External environmental factors including macro and micro economics, distinguishing economic features, competitive forces and common driving forces of change.
  • Internal environmental factors, including resources, capabilities, competitive power, costs and prices.
  • Strategic factors, including business modeling, corporate governance, functional area and operating strategies; organisational objectives and goals; vision, mission, values, service level agreements (SLA).
  • Best practice frameworks using key success factors, competitor analysis, industry standards and quality benchmarks, e.g. QICM, TQM, CSE, ISO, SOX.
  • Benchmarking using best practice standards to measure performance; key performance indicators, performance measurements, e.g. DSO, balanced scorecard, SLA, customer service standards, departmental targets and success criteria.
  • Decision making including communication of plan via action plans and reports; outcomes of success criteria; implementation and review.

  • Credits: 0
    Method

    In-company Training

    Location
    Virtual / Face-to-face
    Start Date
    Flexible
    Price
    POA
    Telephone
    +441780722900
  • Credits: 0
    Method

    Home Study (Coach Supported)

    Location
    Home
    Start Date
    Flexible
    Price
    TBC
    Telephone
    +441780722900
  • Credits: 0
    Method

    Independent Home Study (unsupported)

    Location
    Home
    Start Date
    Flexible
    Price
    Study text required £45 + Postage and £25 Knowledge Test Questions + VAT
    Telephone
    +441780722900
  • Credits: 0
    Method

    Virtual Classroom

    Location
    Virtual
    Start Date
    Starting in November
    Price
    TBC
    Telephone
    +441780722900
  • Credits: 0
    Method

    Face to face / Virtual 

    Location
    Milton Keynes or Virtually
    Start Date
    Saturdays
    Price
    £750
    Telephone
    01908885133