Advancing the credit profession

Award: Credit Control / Collections


The award provides the opportunity for learners who are in operational roles to develop essential knowledge and skills in credit control and collections.

Syllabus Topics

  • Know how the principles of credit/collections apply to their role
  • Know the risks related to credit control/collections work
  • Know how to work in a compliant way
  • Know how to ensure excellent service delivery
  • Be able to demonstrate effective credit control/collections based on reflective practice