Award: Credit Control / Collections

Summary

The award provides the opportunity for learners who are in operational roles to develop essential knowledge and skills in credit control and collections.

Syllabus Topics

• Know how the principles of credit/collections apply to their role
• Know the risks related to credit control/collections work
• Know how to work in a compliant way
• Know how to ensure excellent service delivery
• Be able to demonstrate effective credit control/collections based on reflective practice