The recognised standard

Award: Debt Recovery Management

Summary

This intermediate award develops advanced knowledge and skills for debt recovery management work.

Syllabus Topics

1.    Recovery options (10%)

  • Debt recovery options

2.    Debt recovery preparation (20%)

  • Liaison with relevant parties
  • Reviewing debtor cases

3.    Debt recovery management (30%)

  • Monitoring progress of debt recovery cases
  • Customer records
  • Stakeholder management

4.    Debt recovery management work (20%)

  • Debt recovery management work, including cases involving customers with complex requirements

5.    Reflective practice (20%)

  • Evaluation of skills and practice
  • Assessment of changes in approach and outcome
  • Action planning to improve performance