Award: Debt Recovery Management

Summary

This intermediate award develops advanced knowledge and skills for debt recovery management work.

Syllabus Topics

1.    Recovery options (10%)

• Debt recovery options

2.    Debt recovery preparation (20%)

• Liaison with relevant parties
• Reviewing debtor cases

3.    Debt recovery management (30%)

• Monitoring progress of debt recovery cases
• Customer records
• Stakeholder management

4.    Debt recovery management work (20%)

• Debt recovery management work, including cases involving customers with complex requirements

5.    Reflective practice (20%)

• Evaluation of skills and practice
• Assessment of changes in approach and outcome
• Action planning to improve performance